If you need any support,please do not hesitate to click “Need some help”.
For job application, please visit Careers or contact us by [email protected];
For marketing cooperation, please contact us by [email protected];
For taking franchise, please visit Franchise.
Welcome to support Services. In order to serve you better, MINISO have assembled the most frequently asked questions from customers and our answers. If you have further questions, please contact us through [email protected].
Our return policy is in addition to your rights under Australian Consumer Law. The following is an outline of our company policy for your convenience.
If you are not satisfied with your purchase, we reserve the right to offer an exchange or in-store credit within 14 days of original purchase. Please return all items with the original receipt and ensure the following conditions are met:
- Item is in its original packaging and in resalable condition;
- Original tags and/or labels have not been removed;
- Item is unworn or unused;
We will not entertain items brought back without a valid receipt. Online purchases cannot be returned in store.
Please be aware that following items are not returnable:
- Electric toothbrushes
- Hair brushes
- Food & beverages
- Beauty masks (including masks)
- Intimates/Underwear (including shapewear & sports bras)
- Hand sanitizers
- Face masks
Yes, You may return goods to any Miniso store across Australia.
1、If you are returning more than 10 items at the same time, please return them to the MINISO store where they were purchased.
2、If the original purchase was a discounted item, refund or exchange would only be offered if the item is faulty and only the discounted price will be refunded.
For faulty items, we will offer a refund, exchange, or in-store credit within 28 calendar days of original purchase.
In addition, once the item is deemed faulty, we reserve the right to offer an exchange or in-store credit on small electronics and electronic accessories within 1 year of original purchase.
We will not provide a refund, exchange, or repair if the item is damaged through misuse or abnormal use.
We have equipped every store with price checker. If you have any question about the price of the product or want to get more information about it, you are welcome to use the price checker.
- Step 1: Choose the product you want to check
- Step 2: Place the product barcode on the scanner
- Step 3: Read the information show on the screen
The best distance to scan the barcode is 10cm between the barcode to the scanner.
We're happy to know you're interested in our product. If you buy in big quantities, we sure can offer a better price for you. You can send your order details to our email: [email protected]
Please send your profile to our email: [email protected]
and we will inform you once there is any job vacancy available.
You will receive an automated email once your application has been received in our recruitment inbox. Generally, an application process may take 2-4weeks, depending on the volume of applications. If you are successful to the next stage, you will be contacted for the interview.
Please submit your enquiry to our email: [email protected]
. Our marketing department will contact you in 24 hours.
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