Support

Welcome to MINISO support, we are here to help.


Contact us

If you need any support,please do not hesitate to click “Need some help”.

For job application, please visit Careers or contact us by [email protected];

For marketing cooperation, please contact us by [email protected];

For taking franchise, please visit Franchise.


F.A.Q.

Welcome to support Services. In order to serve you better, MINISO have assembled the most frequently asked questions from customers and our answers. If you have further questions, please contact us through [email protected].

RETURN & EXCHANGES

What is MINISO’s return & exchange policy?
Our return policy is in addition to your rights under Australian Consumer Law. The following is an outline of our company policy for your convenience.

If you are not satisfied with your purchase, we reserve the right to offer an exchange or in-store credit within 14 days of original purchase. Please return all items with the original receipt and ensure the following conditions are met:

  • Item is in its original packaging and in resalable condition;
  • Original tags and/or labels have not been removed;
  • Item is unworn or unused;

We will not entertain items brought back without a valid receipt. Online purchases cannot be returned in store.

Please be aware that following items are not returnable:

  • Cosmetics
  • Skincare
  • Fragrances
  • Shavers
  • Electric toothbrushes
  • Hair brushes
  • Food & beverages
  • Batteries
  • Pens
  • Beauty masks (including masks)
  • Swimwear
  • Intimates/Underwear (including shapewear & sports bras)
  • Hand sanitizers
  • Face masks
What if the item has quality problem?
For faulty items, we will offer a refund, exchange, or in-store credit within 28 calendar days of original purchase.
In addition, once the item is deemed faulty, we reserve the right to offer an exchange or in-store credit on small electronics and electronic accessories within 1 year of original purchase.
We will not provide a refund, exchange, or repair if the item is damaged through misuse or abnormal use.

Shopping Queries

We have equipped every store with price checker. If you have any question about the price of the product or want to get more information about it, you are welcome to use the price checker.
  • Step 1: Choose the product you want to check
  • Step 2: Place the product barcode on the scanner
  • Step 3: Read the information show on the screen
The best distance to scan the barcode is 10cm between the barcode to the scanner.
We are sorry that the MINISO online shop is still under construction. Please visit https://www.miniso-au.com/en-au/store-locator to find your nearest local MINISO store for shopping.
We're happy to know you're interested in our product. If you buy in big quantities, we sure can offer a better price for you. You can send your order details to our email: [email protected].

Job Queries

Please send your profile to our email: [email protected] and we will inform you once there is any job vacancy available.
You will receive an automated email once your application has been received in our recruitment inbox. Generally, an application process may take 2-4weeks, depending on the volume of applications. If you are successful to the next stage, you will be contacted for the interview.

Other Queries

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