Support

Welcome to MINISO support, we are here to help.


Contact us

MINISO offers 7*24 customer service. If you have any question about MINISO, you are welcome to contact [email protected];

For job application, please visit Careers or contact us by [email protected];

For marketing cooperation, please contact us by [email protected];

For taking franchise, please visit Franchise.


F.A.Q.

Welcome to support Services. In order to serve you better, MINISO have assembled the most frequently asked questions from customers and our answers. If you have further questions, please contact us through [email protected].

Return Queries

We offer a refund or exchange up to 7 days after the purchase date.
However, we do not offer refund or exchange for certain items. These include:
  • Textile items such socks, vest and sweaters
  • Cosmetic and skin care products
  • Feminine care
  • Battery
Products must be returned or exchanged in original condition and packing as purchase.
Receipt is required as proof of purchase.
We have a 7 days change of mind refunds and exchanges policy. As long as the following requirements are met you can receive a refund:
You return to an MINISO store within 7 days of your purchase
The product(s) are in the same condition they were purchased in at the time
You have your receipt or proof of purchase
All the tags and packaging are returned in good condition with the product.
The product you are returning is not in the non-refund catalog

Shopping Queries

We have equipped every store with price checker. If you have any question about the price of the product or want to get more information about it, you are welcome to use the price checker.
  • Step 1: Choose the product you want to check
  • Step 2: Place the product barcode on the scanner
  • Step 3: Read the information show on the screen
The best distance to scan the barcode is 10cm between the barcode to the scanner.
We are sorry that the MINISO online shop is still under construction. Please visit https://www.miniso-au.com/en-au/store-locator to find your nearest local MINISO store for shopping.
We're happy to know you're interested in our product. If you buy in big quantities, we sure can offer a better price for you. You can send your order details to our email: [email protected].

Job Queries

Please send your profile to our email: [email protected] and we will inform you once there is any job vacancy available.
You will receive an automated email once your application has been received in our recruitment inbox. Generally, an application process may take 2-4weeks, depending on the volume of applications. If you are successful to the next stage, you will be contacted for the interview.

Other Queries

Please submit your enquiry to our email: [email protected]. Our marketing department will contact you in 24 hours.
The online shop of MINISO is still under construction.
You can check the storage of the item as well as which stores have your item by the button of "BUY IN THE LOCAL STORE" in item description. you can learn more information about how to use the the storage check by the below link:
https://www.miniso-au.com/en-au/press/2017/08/28/how-to-check-the-storage-of-your-favorite-item-on-miniso-australia-official-website/